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Privacy Policy

1. Introduction


1.1. H & J Leather International Private Limited, doing business as Gioia (“Gioia,” “we,” “us,” or “our”), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect, how we use it, and the circumstances under which it may be shared with others.

1.2. By visiting and using www.gioia.in (the "Website"), or by engaging with us through any other channel — including purchases, marketing, or events — you acknowledge that you have read and understood this Privacy Policy.


1.3. Gioia is the data controller of the personal data collected through our Website and related services.

 

2. Information We Collect 


2.1. We may collect personal data when you interact with us, including when you:

     

    • Create an account, place an order, or contact us.
    • Subscribe to our newsletter or participate in promotions.
    • Communicate with us through our Website, email, or social media.

     

    2.2. The personal data collected may include your name, postal address, email address, phone number, payment details, and any other information you provide voluntarily.

    2.3. We may also collect information automatically when you use our Website, such as your IP address, browser type, device details, operating system, and usage data. This helps us improve our Website and ensure security.

    2.4. Payment information is securely processed by our payment partner, Razorpay. You may review their privacy policy at https://razorpay.com/.

     

    3. How We Use Your Information 

     

    3.1. We use your personal data to:

     

    • Process and fulfill your orders.
    • Manage your account and provide customer service.
    • Communicate updates, offers, and news, where you have consented to receive them.
    • Improve our Website, products, and services.
    • Comply with applicable laws and regulations.

     

    3.2. We may also use your data for marketing purposes, such as sending newsletters or information about new collections, if you have opted in. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

    3.3. We may use aggregated and anonymized data for internal analysis and performance improvement.

     

    4. Sharing of Personal Data

     

    4.1. We do not sell your personal data. However, we may share it with trusted third parties who perform services on our behalf, such as:

     

    • Payment processing (Razorpay).
    • Shipping and logistics partners.
    • IT support and website hosting providers.
    • Marketing and analytics platforms.

     

    4.2. These partners are contractually bound to use your data only for the purposes for which it was shared and to maintain strict data security standards.

    4.3. We may also disclose personal data where required by law, court order, or regulatory authority.

     

    5. Transfers of Personal Data 


    5.1. Your personal data may be transferred and stored outside India if required for operational purposes, including for hosting, analytics, or payment processing. In such cases, we ensure that adequate safeguards are in place to protect your information.


    6. Security of Personal Data


    6.1. We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

    6.2. While we take every reasonable step to secure your data, please note that no system of transmission over the internet is completely secure. Any data shared with us is done so at your own risk.

     

    7. Your Rights

     

    7.1. You have the right to:

     

    • Access the personal data we hold about you.
    • Request correction of any inaccurate or incomplete data.
    • Request deletion of your data where it is no longer required for the purpose it was collected.
    • Withdraw consent to receive marketing communications.

     

    7.2. To exercise these rights, please contact us at info@gioia.in.


    8. Retention of Data


    8.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations.

    8.2. When data is no longer required, it will be securely deleted or anonymized.

     

    9. Cookies


    9.1. Our Website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

    9.2. You can manage or disable cookies through your browser settings. Please note that some Website features may not function properly without cookies.

     

    10. Children


    10.1. Our Website is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

     

    11. Updates to This Policy


    11.1. We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons.

    11.2. The latest version will always be available on this page, and we encourage you to review it regularly.



    For any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us at:

    Email: info@gioia.in
    Address:
    H & J Leather International Private Limited
    902, 9th Floor, 1/1A/2 Mahendra Roy Lane
    Kolkata, West Bengal, 700046, India