Terms of Service

1. Agreement to Terms

 

1.1. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "user", or "customer") and H & J Leather International Private Limited, doing business as Gioia ("Gioia", "we", "us", or "our"), governing your access to and use of www.gioia.in and any related services, applications, or features (collectively, the "Site").

 

1.2. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, you must discontinue use immediately.

1.3. We may revise these Terms from time to time. The latest version will always be available on this page, with the "Last Updated" date reflecting the most recent change. Continued use of the Site after such updates constitutes acceptance of the revised Terms.

2. Eligibility

 

2.1. The Site is intended for users who are at least 18 years of age. Minors may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2. By using the Site, you confirm that all information provided by you is true, accurate, and complete.

 

3. Intellectual Property

 

3.1. Unless otherwise stated, all content on the Site — including text, images, graphics, video, code, and design — as well as trademarks, logos, and brand elements, are the exclusive property of Gioia or its licensors.

3.2. You may not copy, modify, distribute, publish, or use any part of the Site or its content for commercial purposes without our prior written consent.

3.3. You are granted a limited, revocable license to access and use the Site for personal, non-commercial purposes only.

 

4. Products and Orders

 

4.1. We make every effort to display our products accurately, including colors, textures, and finishes. However, variations may occur depending on screen settings or device quality.

4.2. All products are subject to availability. We reserve the right to discontinue or modify items, pricing, or features at any time without notice.

4.3. By placing an order, you agree to provide complete and accurate billing, shipping, and payment details. We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

5. Payment

 

5.1. We accept payments through credit and debit cards, net banking, UPI, and digital wallets.

5.2. All transactions are processed in Indian Rupees (INR) through our secure payment partner, Razorpay.

5.3. In the event of any pricing or transaction error, we reserve the right to correct the error and revise or cancel affected orders.

 

6. Returns and Exchanges

6.1. Please refer to our Return Policy for detailed information on eligibility, timelines, and procedures.

 

7. Acceptable Use

 

7.1. You agree not to misuse the Site or engage in any activity that:

 

• Violates any applicable law or regulation.
• Attempts to access the Site using automated systems, bots, or scrapers.
• Harasses, abuses, or harms other users or Gioia representatives.
• Infringes upon intellectual property rights.
• Interferes with the performance, security, or availability of the Sites.

 

7.2 We reserve the right to suspend or terminate your access to the Site if any prohibited behavior is detected.

 

8. User Accounts

 

8.1. You may create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

8.2. We reserve the right to suspend or delete any account that violates these Terms or provides false information.

9. Reviews and Feedback

 

9.1. You may leave reviews or feedback about our products or services. By submitting such content, you grant Gioia a non-exclusive, royalty-free license to use, reproduce, and display it for marketing or operational purposes.

9.2. You must not post content that is unlawful, defamatory, or infringing upon the rights of others.

10. Privacy

 

10.1. Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and safeguard your information.

10.2. By using the Site, you consent to the collection and use of your personal data as described in out Privacy Policy.

 

11. Limitation of Liability 

 

11.1. The Site and its content are provided “as is” and “as available,” without any warranties of any kind, express or implied.

11.2. To the fullest extent permitted by law, Gioia and its directors, employees, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or the purchase of our products.

11.3. Our total liability for any claim related to your use of the Site or purchase of products shall not exceed the total amount paid by you for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless Gioia, its directors, officers, and employees from and against any claims, damages, liabilities, or expenses arising out of your misuse of the Site or breach of these Terms.

13. Governing Law and Jurisdiction

 

13.1. These Terms are governed by and construed in accordance with the laws of India.

13.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

14. Modifications and Interruptions

 

14.1. We may update, modify, or temporarily suspend access to the Site for maintenance or operational reasons.

14.2. We will not be liable for any disruption, delay, or loss of access resulting from such updates or technical issues.

15. Contact Us

 

For any questions, complaints, or requests related to these Terms, you may contact us at:

Email: info@gioia.in
Phone: +91 76050 27707
Address:
H & J Leather International Private Limited
902, 9th Floor, 1/1A/2 Mahendra Roy Lane
Kolkata, West Bengal 700046, India