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Each Gioia piece is crafted to last — in form, in feeling, and in time.We offer a lifetime warranty that covers any defect arising from the making of your piece, including stitching, hardware, and lining.

If your bag requires repair, please write to customercare@gioia.in with your order details and images of the issue. Our team will review your request and guide you through the next steps.

• Please do not scratch or rub the product against abrasive surfaces.
  
• Avoid exposure to sunlight, humidity, or any source of heat for long periods.
  
• Keep it away from greasy substances, cosmetics, or coloured products.
  
• In case it gets wet, wipe it with a soft, light-coloured cloth.
  
• Do not use soap, chemicals, or cleaners to remove stains or dirt
  
• Rest the bag on its base rather than hanging it, as it may stretch the handles.
• When not in use, empty the bag completely and stuff it with paper to maintain its silhouette before storing it in the dust bag provided.

Domestic Orders (within India) :

• Shipping : We offer express free shipping on all products within India. Your order is expected to be delivered within 5-7 working days after dispatch.
• Returns : Returns are free within India. Please inform us within 7 days of delivery if you wish to return a product. The item must be unused, with all tags and packaging intact, for us to process an exchange or refund.
  
  

International Orders :

• Shipping : International delivery is expected within 10-12 working days. Shipping charges, import duties, and taxes will be collected at checkout.
• Returns : International orders are not eligible for returns or exchanges at this time. Thank you for your understanding.
  
  

General Information :

• We strive to ensure your products arrive in the best condition and on time. We use a reliable network of couriers to deliver your order as quickly as possible.
• If there are any cancellations or misplacements caused by Team Gioia, your entire order amount will be refunded.
For more information, please click here.

Each Gioia piece is handcrafted by skilled artisans. Subtle variations in colour, texture, or grain are natural characteristics of full-grain leather and are not considered defects.

These nuances make every Gioia creation unique — a reflection of the material’s authenticity and the craftsmanship behind it.

At Gioia, we believe true luxury is designed to last and begins with the finest materials.

That’s why we craft our collections with full-grain leather, sourced from Leather Working Group-certified tanneries — an assurance of responsible production and top-tier quality.

Known for its durability and natural beauty, full-grain leather ages gracefully, developing a unique patina over time. Because luxury is not just how it looks today — it’s how it lasts for years to come.

Learn more at leatherworkinggroup.com